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Terms & Conditions
THE STEVENSON’S FORGE RANGE IS DESIGNED AND PRODUCED BY C.D STEVENSON LTD
purchase are governed by UK legislation.
Our Terms and Conditions of Sale are designed to ensure a smooth and transparent purchasing process for you, the user. By reading them
carefully, you will have a clear understanding of your rights and obligations when making a purchase directly from us for one of our new
bespoke, made to measure benches, chairs and tables. We strive to provide excellent customer service and want to make sure that you are
completely satisfied with your purchase. Our Terms and Conditions cover important topics such as payment methods, delivery options and
refund policy, maintenance of our products, and the colourgalv process. We want to make sure that you have all the information you need to
make an informed decision before making a purchase. If you have any questions or concerns about our Terms and Conditions of Sale, please
do not hesitate to contact us. We value your business and look forward to providing you with a positive shopping experience.
It is always our goal that you will be fully satisfied with your purchase. Should you have any questions about your purchase, we will be happy
to assist. As a luxury brand, we understand that our customers expect nothing but the best. That's why we place such a high emphasis on
attention to detail and quality finishes. We believe that these elements are essential to ensuring customer satisfaction and maintaining our
reputation as a premium brand. Every aspect of our process is carefully considered and executed with precision.
ABOUT US AND HOW TO CONTACT US
C.D. Stevenson Limited is a private limited company incorporated and registered in Scotland with company number SC247986. The registered
office is Aultroy, Kinlochewe, Ross-shire, Scotland, IV22 2PD
Colin Stevenson of C.D. Stevenson Ltd produces our high-quality, opulent and bespoke luxury garden furniture known as Stevenson's Forge.
Our benches, chairs, and tables are an investment that will outlive this generation. Our bespoke pieces are made using tradional blacksmith forging
skills and are made with care and attention to detail, ensuring that they not only look beautiful but also stand the test of time.
All designs are Colin’s own and are not to be copied without his permission. To get in touch with us, simply email us at firstname.lastname@example.org
or subscribe using the subscribe page. You can also reach us in our workshop by telephone at 01445 760 215 or by mobile phone at 07732 708 736.
Alternatively, you can contact us in writing at Aultroy, Kinlochewe, Achnasheen, Ross-shire, IV22 2PD we look forward to hearing from you and helping
you create the perfect furniture pieces for your outdoor space!
PURCHASE TERMS FOR CUSTOMISED PRODUCTS
We put a lot of effort into producing goods of the highest calibre using the traditional hand forging method. We take all reasonable precautions
and care to ensure that all information, product descriptions, and prices are accurate for the specific details and requirements of each product.
While we make every effort to ensure that the product images on our website are accurately captured and displayed, we cannot guarantee
that the images will appear exactly as they do on your device. Please call or email us if you would like to order one of our customised products.
After purchasing one of our high-end products, you will be emailed a personalised plan that will include additional information on the
maintenance and longevity of our product. Stevenson’s Forge are committed to providing you with high-quality garden products that meets
your expectations. We want you to be completely satisfied with your purchase, so we offer a 12-month satisfaction guarantee.
Prices listed on the website are a starting point only and include VAT. The marine coating for locations by the sea, cushions, and bespoke
items are not included in this price. Delivery fees are not included in the product price and will be added to the total at checkout. All quoted
prices are good for 30 days. Any time we change our prices, orders for which we have already sent you an order confirmation will not be impacted.
You will enter into a sales contract with us if you choose to buy something from us directly or by visiting our website. When a customised item is
agreed upon, a deposit is required. We can accept payments by BACS, CHAPS, and credit cards. Our preferred method is BACS or CHAPS.
Please note that we reserve the right to cancel any order if we suspect fraudulent activity. We strive to provide accurate product descriptions
and images, but please be aware that colours may vary slightly due to monitor settings. If you have any questions or concerns about your order,
please contact Colin at 07732 708 736.
Because our furniture is produced to order, we aim to deliver usually around 4 weeks from order confirmation for standard benches. Should
you decide to purchase a bespoke, customised product; an estimated delivery date will be provided. We will remain in contact with our clients
at all times. We may be able to offer delivery on the UK mainland ourselves, but costs will vary depending on location. Should we be unable to
deliver your product ourselves, we will outsource delivery to trusted companies with a good record. This will incur an additional cost in crate charges.
Delays that are not within our control are not our responsibility. If there is a delay with your order, we will notify you as soon as we can, and
we will take action to lessen the impact of the delay. You are responsible for verifying the accuracy of any delivery instructions you give us,
and we won't be liable for any loss or damage to the product that results from our following those instructions (including, without limitation,
instructions to leave the products in a specific location) . When we deliver the item to the address you provided us with or as per your
instructions, delivery will be considered complete.
It is recommended that you contact your local customs office for further information regarding export fees and administration costs and how
they may impact your purchase. While this may add an extra step to the ordering process, it can save you money and prevent any unwanted
surprises when your order arrives. Please contact us by telephone to discuss this further.
These terms have no bearing on your legal rights regarding products that are faulty, of subpar quality, or not what was advertised. Our attention
to detail and the quality of our luxury products' finishes are crucial to ensuring customer satisfaction. It is not our intention to provide subpar
goods. We know that even the smallest imperfection can detract from the overall experience of owning one of our products, so we take great
care to ensure that every item is flawless before it leaves our workshop.
With the exception of the "Colourgalv" process, unfortunately, on rare occasions, the finish can leave minor imperfections, such as higher
levels of zinc coating on certain areas of a product. We believe this is a small compromise to gain many more years of protection over a
normal paint process. You can read more about this process here: https://www.higalv.co.uk/colourgalv/
Please send an email or call us if you believe we have supplied you with a product that is misrepresented or subpar, along with a thorough
description of the problem and, if possible, pictures of any problems or product damage. In addition to emailing Colin Stevenson, it is
important to keep in mind your consumer rights when dealing with unsatisfactory or misdescribed products. If the product was purchased
within the last 30 days, you are entitled to a full refund under the Consumer Rights Act. However, if it has been longer than 30 days but less
than twelve months since purchase, we may repair or replace the item before offering a refund. It is also worth noting that if you were
misled about a product's features or performance, you may be entitled to compensation for any losses incurred as a result of this
misrepresentation. Always keep records of any correspondence and evidence of faults or damage to support your claim.
Stevenson's Forge takes great pride in creating luxury garden furniture that is tailored to meet the unique needs and preferences of our clients.
We understand that each client has their own vision for their outdoor space, and we work closely with them to bring that vision to life. Once
you have made your purchase or we have started creating your product, we are unable to offer refunds if you change your mind. This is
because each piece of furniture is made specifically for you with the utmost care and attention to detail. We use only the finest materials to
create furniture that is not only beautiful but also durable and long-lasting. So if you're looking for luxury garden furniture that will elevate your
outdoor space, look no further than our customised pieces.
Our recommended method of protection for our outdoor luxury garden furniture is the colourgalv process. This is a duplex coating using hot
dip galvanizing as the primer coat with a polyester powder top coat, giving a superior corrosion resistant finish. Depending on the location,
and climate of the area, the protection should have a lifespan of at least 50 years.
In comparison with normal painting processes, the colourgalv process may leave minute flaws or imperfections such as higher levels of zinc
coating on some areas of the finished product. We believe this is a reasonable trade-off given the additional years of protection compared to
a conventional paint approach. For some locations we recommend a marine powder coating. This will be discussed fully on application of
an order. You can read more about the full process here: https://www.higalv.co.uk/colourgalv/
MAINTENANCE OF OUR PRODUCTS
A complimentary maintenance kit will be provided with your garden bench, chair, or table. Washing with soap and water frequently will ensure
our products remain in good condition. Depending on location, we suggest an annual deep clean using a good-quality automotive polish. Should
you decide on a caithness stone tabletop then this will require a linseed oil dressing.
If you plan to place your bench, chair or table on a grass surface, it's important to take extra care. While our products are designed to withstand
outdoor conditions, they may be vulnerable to damage from mowers or strimmer’s. These tools can easily remove the colour from the feet of
your furniture, which can reduce its longevity and overall aesthetic appeal. As a responsible manufacturer, we want to remind our customers
that we cannot be held responsible for any damage caused in this way. To ensure the longevity of your product, we recommend placing it on
a solid surface. With proper care and attention, your chair or table will continue to provide comfort and style for years to come.
Our luxury garden furniture may be supplied with rubber foot pads. These are to protect the colourgalv frame from abrasion while on hard
surfaces. Any impact to the feet such as chips or scratches could set off corrosion of the frame.
Stevenson's Forge is committed to protecting the privacy and security of our website visitors and customers. We process personal data in
compliance with the General Data Protection Regulation (GDPR). By visiting Stevenson’s Forge, you are consenting to our Terms and
which is subject to copyright, for which all rights are reserved. You are responsible for configuring your information technology, computer programmes,
and platform to access our site. You should use your own virus protection software. We do not guarantee that this site will be secure or free
from bugs or viruses.
This site is written in English, and we do not take responsibility for any translations that are applied to it. The content on this site does not
constitute advice. Viewing the information on this site does not constitute a contractual relationship between you and us.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specified, Stevenson's Forge created and owns the intellectual property on this website. All of the website's content is
considered Intellectual Property. The term "content" refers to any text, graphics, audio, and video, as well as the page designs of this website,
any social media platforms, and emails. Every image and video you see on this website, including any associated social media platforms, is
protected by copyright. Reprinting or publishing content without acknowledgement is not permitted.
your computer. Although cookies typically do not contain personally identifiable information, they may be connected to data that is kept about
you. Generally speaking, cookies should enhance your browsing. You can choose to turn off cookies in your browser if you'd rather forego
cookies on this website.
Disabling cookies in your browser is a simple process that can help protect your privacy online. To do so, you can follow the steps provided
in the ‘Help’ tool of your browser. However, it's important to note that if you choose to block all cookies, including essential ones, you may not
be able to access certain parts of our site. Cookies are used to remember your preferences and login information, as well as to provide
personalised content and advertisements. While blocking all cookies may seem like a good idea for privacy reasons, it can also negatively
impact your browsing experience. Instead, consider using a cookie management tool or adjusting your settings to only block third-party
cookies. This way, you can still enjoy the benefits of essential cookies while protecting your privacy from unwanted tracking.
This privacy statement explains how we obtain personal information about you through our website and how we use and safeguard that
information. The personal data that you provide to us is voluntarily provided, such as your name, email address, phone number, and shipping
address. Stevenson's Forge will use your personal data to process orders, communicate with you about your purchases, and send you information
about the care of your purchase. We will not share your personal data with any third parties except when it is necessary to process your order
or when we are required to do so by law. We will only retain your personal data for as long as necessary to fulfil the purposes of your order,
to keep you up-to-date with the cleaning and maintenance of your new purchase, and to introduce any new products made by Stevenson's
Forge. You have the right to access, rectify, or delete your personal data and to object to or restrict the processing of your personal data.
This means that any changes made will be effective immediately upon posting to the website. It is recommended that you periodically review
this policy to stay informed about any updates or changes that may have been made. The company takes your privacy seriously and will only
collect and use your personal data for legitimate purposes, such as improving your user experience or providing you with relevant content.
Rest assured that the company has implemented appropriate security measures to protect your personal data from unauthorised access or
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